Instant pickup. Natural interruptions. Every detail captured for follow-up.
A caller interrupts mid-sentence to change an appointment — and Voicella keeps up.Real caller. Real AI. No edits.
A full-duplex voice stack built for the chaos of real human conversation — not scripted menus.
Callers interrupt, pause, and change their minds mid-sentence. The full-duplex engine handles barge-ins gracefully and is designed to keep the conversation thread intact.
Pro and Enterprise workspaces can use uploaded knowledge sources so the assistant answers from your services, hours, policies, and pricing instead of guessing.
Handle multiple simultaneous calls, with concurrent capacity that scales by plan. When capacity is full, callers get a graceful busy response and the missed call is logged.
Configure language, greeting, and voice per workspace or phone number so callers are welcomed in the language and style they expect.
Review call transcripts in your dashboard, with post-call sentiment, urgency, and follow-up cues when analysis is enabled.
Every completed call can be captured as a transcript, so your team can review interactions and follow up with confidence.
Review past conversations to identify patterns and update your knowledge base for better responses.
Completed calls with usable transcripts are scored for satisfaction, frustration, anxiety, and urgency so your team can spot calls that need attention.
Optional email notifications can alert your team when analyzed calls are flagged as high urgency or emergency.
Built for fast pickup and reliable follow-up. Completed calls can be transcribed and analyzed according to your account settings.
Launch quickly. Give callers fast answers, capture transcripts for completed calls, and coordinate follow-up from one dashboard. Plans from $299/mo.